An introduction, followed by a simple mapping exercise where participants work in pairs.2. Afternoon:
Run through the process of making a map, in teams of four to five people. Teams mapped the Co-op service they were closest to following a chunked down process. Several challenges throughout the afternoon, gave them the opportunity to increase their confidence and use the map.
By 4.30pm, teams had not only finished an iteration of their map, they'd also seen mini talks on design projects happening at the Co-op, learnt about parallel assets and seen the 'do's and dont's' of service mapping. Thank you Rae
for supporting me in delivering the mini talks - I was impressed by the work you've done and how well you communicated it. Thank you!